Contact Us

Got questions or need assistance? We're thrilled to assist! But hey, your answer might already be waiting for you. We highly encourage you to check out our FAQ first—it's the fastest way to get answers to common questions about orders, shipping, returns, and more.

When will I receive my order?

We know you're desperate to receive your order, so we're working hard to be able to get it to you as fast as possible.

Depending on your location, you can expect your order to arrive within 6-15 business days.

To keep track of where your order is, use the track my order page on our website. Input the tracking number you received on your email and you'll be able to watch your order make its way to you.

Can I return my order?

All returns must be postmarked within thirty (30) days of the delivery. All returned items must be in new and unused condition, in the original packaging. See our return policy for more info.

How can I track my order?

After we process your order, you will receive a tracking-number. With this number you can track the status of your order.

Do you offer warranty for your products?

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 1 year of noticing any defects.

It does not cover issues that are not attributable to a manufacturer defects.

If you couldn't find what you were looking for in our FAQ, don't worry. You can send us an e-mail at info@shopinvi.com, or use the contact form below.